We have received your product(s). We will process your return request as soon as possible. We will keep you informed by email. ​

We have started testing/inspecting your product(s) from return request . This may take 1-4 business days, depending on the complaint and the type of product. We will inform you of our findings as soon as possible.

 Do you have questions about your return request? Feel free to send us a message by replying to the email you've received.

We have finished testing the returned product(s) from your return request.
You will be sent a replacement product. This has just been ordered and has an expected delivery time of 2-3 business days.

We hope you enjoy the product!  

We have finished testing the returned product(s) from your return request.

We have just ordered a replacement part to repair your product. This part has an expected delivery time of 2-3 business days . After receipt, we will continue with your return request. ​

We have finished testing the returned product(s) from your return request. 

You will be sent a replacement product. This product has just been ordered and has an expected delivery time of more than 10 business days.
Would you rather not wait for this? Please contact us by replying to the email you've received. We will then look at the options for you. 

We hope you enjoy the product.

We have finished testing the returned product(s) from your return request.

We have just ordered a replacement part to repair your product. This part has an expected delivery time of more than 10 business days .
Would you rather not wait for this? Please contact us by replying to the email you've received. We will then look at the options for you.

We have finished testing the returned product(s) from your return request.

We have forwarded your product(s) for repair. This is one of these cases: ​

- The product is no longer available. 
- The product may only be repaired by the manufacturer itself.
- The product may only be repaired by a repairer appointed by the manufacturer.

The repair can take up to four weeks. ​

Have you not received a status update after four weeks? Please contact us by replying to the email you've received. We will then request the status of the repair from the supplier or manufacturer. You can also send us a message if you have any other questions. ​

We have finished testing the returned product(s) from your return request. 
The amount will be refunded to your account. You will receive the amount within 5 business days. 
Do you have any questions regarding your return request? Please feel free to contact us. 

We have finished testing the returned product(s) from your return request. 
Your returned product(s) will be sent back to you by our service department. You will receive a separate email from us as soon as your package has been sent out for delivery. 
Do you have any questions regarding your return request? Please feel free to contact us. 

Your return request has been processed. We were happy to help you. 
Do you have any questions? Please feel free to contact us by replying to the email you've received. ​

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Your return request has been cancelled. .

If you still want to return a product, you can submit a new request via our website ​ (Return | Contact @ Azerty) .

Do you have any questions? Please feel free to contact us by replying to the e-mail that you've received.